Privacy Policy

Effective as of 01/03/2025

Welcome to the BuyApplePro Privacy Notice. This document explains how we collect, use, and protect your personal data, and outlines your rights under the UK GDPR and the Data Protection Act 2018. This Notice applies to all individuals interacting with BuyApplePro, including our business customers, website visitors, and business partners.

1. Data Controller

LOPA SERVICES LIMITED (Company Number: 14993466, 6 Beaufort Court, Admirals Way, Canary Wharf, London, England, E14 9XL) acts as the data controller for your personal data. We are responsible for managing all data subject requests and ensuring our processing activities comply with applicable data protection laws. For any privacy-related matters, please contact our Data Protection Officer at info@buyapplepro.com.

2. Personal Data Collected and Sources

We collect data only to the extent necessary to provide our services:

  • User Data: Name, email address, telephone number, company name, and billing/shipping address.
  • Payment Information: Financial transactions are processed via our secure partners (e.g., PayPal, Stripe). BuyApplePro does not store your full credit card details on our servers.
  • Refurbishment Records: We keep logs of customer service interactions regarding your refurbished device and its technical history.
  • Marketing Data: Business email addresses or phone numbers collected via newsletter subscriptions or opt-in forms.
  • Technical Data: IP address, browser type, and browsing behaviour collected via cookies to enhance site security and performance.

3. Purposes and Legal Bases for Processing

We process your data based on the following legal bases:

  • Performance of a Contract: To fulfil orders, manage payments, and provide post-purchase services such as the 12-month warranty on your refurbished device.
  • Legitimate Interests: To develop our business, prevent fraud, ensure network security, conduct direct marketing (with your consent where required), and improve our technical processes.
  • Legal Obligations: To comply with UK tax, accounting, and other legal requirements (e.g., keeping invoices and business records).
  • Consent: For non-essential cookies and certain marketing activities. You may withdraw consent at any time (e.g., via cookie settings or unsubscribing).

4. Data Recipients

We share personal data with trusted third parties only to fulfil the purposes described above:

  • Logistics Partners: To ship your refurbished devices from our facility.
  • Payment Processors: To facilitate secure, encrypted financial transactions.
  • IT and Marketing Providers: To host our website, store data, and send communications.
  • Regulatory Authorities: When required by law or to protect the rights and safety of BuyApplePro, our customers, or others.

5. Data Transfers Outside the EEA/UK

BuyApplePro stores and processes your data primarily within the United Kingdom and the European Economic Area (EEA). For data transfers outside these regions, we ensure appropriate safeguards are in place. The UK is recognised as providing an adequate level of data protection under EU law. For other transfers, we use mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements to protect your data.

6. Data Retention

We retain personal data only as long as necessary for its intended purpose:

  • Order & Warranty Data: Kept for the duration of our business relationship, then archived for up to 10 years to comply with legal and accounting requirements in the UK.
  • Marketing Data: Retained for 3 years from the date of last contact or until you unsubscribe.
  • Cookies: Consent is refreshed every 6 months; technical cookie data is deleted after a maximum of 13 months.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Access & Rectification: You can access your personal data and correct any inaccuracies.
  • Erasure: You may request deletion of your personal data once legal retention periods expire.
  • Restriction & Objection: You have the right to restrict or object to certain data processing (for example, direct marketing) at any time.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: You may withdraw any consent you have given for processing at any time (for example, unsubscribing from newsletters or disabling cookies).

To exercise any of these rights, please contact us at info@buyapplepro.com. We may require proof of identity to verify your request.

8. Changes to this Notice

BuyApplePro may update this Privacy Notice to reflect changes in our practices or legal requirements. The latest version will always be available on BuyApplePro.com.

9. Contact Information

LOPA SERVICES LIMITED
6 Beaufort Court, Admirals Way, Canary Wharf, London, England, E14 9XL
Email: info@buyapplepro.com
Website: BuyApplePro.com

If you have concerns about our privacy practices or how we handle your data, you can contact us for clarification. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).